Having problems with your Euro-Pro Steam Penguin Hard Surface Steam Cleaner Vacuum ?

I have a Shark Euro Pro Model: SC717XH. Several of us have tried to remove the cap on top following the directions of pushing down while turning it counter clockwise. It is impossible to get off. Any ideas on what to do?

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Repair Help & Product Troubleshooting for Euro-Pro Steam Penguin Hard Surface Steam Cleaner Vacuum

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