Having problems with your Hoover Platinum Cyclonic Bagless Canister Vacuum With Power Nozzle ?

I was vacuuming my room and all of a sudden I hear this loud noise, then notice the roller brush isn't spinning. Thinking too much hair was caught I separated it from the rod and hose to clean it out, but noticed that the roller brush didn't move at all while I was cleaning it. I've cleaned the brush before and it would roll around with little effort, but this time I couldn't move it at all. After removing hair and string I put the vacuum back together and started it up, but the noise continued,

Answers :

It sounds like if the rod is clean then there is debree inside the roller where the rod fits in too.
Repair Help & Product Troubleshooting for Hoover Platinum Cyclonic Bagless Canister Vacuum With Power Nozzle

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I was vacuuming my room and all of a sudden I hear this loud noise, then notice the roller brush isn't spinning. Thinking too much hair was caught I separated it from the rod and hose to clean it out, but noticed that the roller brush didn't move at all while I was cleaning it. I've cleaned the brush before and it would roll around with little effort, but this time I couldn't move it at all. After removing hair and string I put the vacuum back together and started it up, but the noise continued,

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