Having problems with your Hoover SteamVac F5914-900 SpinScrub Upright Vacuum ?

I am trying to use the hand tool but the suction isn't working. It spits out the soap and water but it isn't sucking up the water. The machine is brand new so I don't know if I am doing something wrong? I followed the instructions thoroughly.

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Repair Help & Product Troubleshooting for Hoover SteamVac F5914-900 SpinScrub Upright Vacuum

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