Having problems with your Panasonic MC-CG973 Canister Vacuum ?

Beater bar lost power - even after pushing reset button

Answers :

Hi There,

If you've already tried resetting the power brush, and it still won't come on, this indicates that your electrical hose has most likely gone bad, and needs to be replaced.

This is actually a pretty common problem on Panasonic canisters, as well as Kenmore canisters (Panasonic makes Kenmore canisters).

In order to confirm this, what you'll need to do is purchase a simple electrical tester from Home Depot, or Lowes, and test the hose to make sure you have power making it through the hose.

To test this, remove the hose from the wand so you just have the handle of the hose in your hand with nothing attached to it. Put both ends of the electrical tester into the two female receptacles that plug into the wand, turn the machine on, and make sure that your hose is set to the carpet setting.

You definitely should have power coming to the hose at this part. If there is no power getting her, this indicates that your hose has gone bad. You may also just purchase a new hose (see link below), and if for any reason this doesn't fix your problem, you may return the hose to us within 60 days for a full 100% refund.

If the hose does have power at the end of it, repeat the process with the wand attached to the hose, but not connected to the power nozzle. If you have power getting to the hose, but not the wand, this indicates your wand has gone bad and need to be replaced. If you have power to your wand and hose, this probably indicates that the cord in the neck of the power nozzle has gone bad. Inspect the wire in the neck of the nozzle and see if you see any burning, or discoloration in on the male prongs.

I'm pretty sure that you'll just need to replace the hose, this is by far the most common problem on Panasonic canisters.

There are two different styles of hoses for Panasonic canisters. In order to find out which one is yours, remove the hose from the canister itself. Where the hose cuff plugs into the canister portion, look at the electrical prongs. There is either a 2 prong hose, or 3 prong hose. Here are links to both of the hoses. If your hose is a 3 position hose with a setting for bare floors, and carpets, then you have the 3 prong hose.

3 Prong Panasonic Canister Electrical Hose (Most Common)

2 Prong Panasonic Canister Electrical Hose

If this didn't fix your problem, please just use the comment section on this repair page and let me know what the outcome was after testing it with the electrical tester, and I'll be more then happy to try and do some more advanced diagnosing with you.

I hope this was helpful to you. If you found this helpful, please be so kind and rate my repair helpful, or leave feedback for me, this is really what keeps Fixya repair experts answering free questions, rather then just the premium questions that we get paid for. This is greatly appreciated.

Chris Jones

Repair Help & Product Troubleshooting for Panasonic MC-CG973 Canister Vacuum

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