Having problems with your Riccar Vacuums ?

Hello, I have a Riccar 8000. The belt works, the bar spins, and it will **** things up. However, it will not pick up threads and dog hair or anything from the carpeting. Mu husband took the bottom off and there were a couple of small parts on the plate. We have no idea where they belong. Could not see them in the photos in the manual. Could it possibly need a new roller? Any help would be most welcome. Thank you! Mary Simon


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