Having problems with your Dyson Ball DC24 Bagless Upright Vacuum ?
Why do the brush motors seem to last about five minutes
Hi there, it's Jack at Dyson.
DC24 has a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. Resetting the machine is simple if you follow the steps shown in our support video attached.
Make sure that before you test the machine, you've reclined it into the vacuuming position - the brush bar will never rotate when the machine is standing upright.
You might also like to take a look at our online Support guide:
I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Repair Help & Product Troubleshooting for Dyson Ball DC24 Bagless Upright Vacuum
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Why do the brush motors seem to last about five minutes
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